The 16th Int’l Conference on Management and Service Science (MASS 2026) will be held during July 17-19, 2026 in Chengdu, China. This Conference will cover issues on Management and Service Science. The aim of MASS 2026 is to provide a stage for researchers, engineers, academicians as well as industrial professionals from all over the world to present their latest research results and advanced research methods.
Artificial Intelligence in Service Management
Service Innovation and Design
Digital Transformation in Service Industries
Sustainable Service Management
Human-Centered Service Design
Service Quality and Customer Satisfaction
Data-Driven Management
Cloud Computing for Service Delivery
Servitization of Manufacturing
Crisis Management in Services
E-commerce and Online Services
E-Government
Customer Relationship Management (CRM)
Robotics and Automation in Services
Supply Chain Management in Services
Employee Experience and Engagement
Service Operations Management
Omnichannel Service Delivery
Social Media in Service Management
Ethical and Inclusive Service Practices
Knowledge Management in Services
Blockchain in Service Management
Gig Economy and On-Demand Services
Experience Economy
Virtual Reality (VR) and Augmented Reality (AR) in Services
Cybersecurity in Service Management
